Welcome to Our Help Site

• How do you ship orders?
• Why is my order taking so long?
• When will my order ship?
• Do you ship internationally?
• How much is shipping?
• I entered the wrong Shipping / Billing address, what do I do?
• My order hasn’t shipped yet, can I add an item to it?

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• Which payment methods are you accepted?
• Are all website prices in USD?
• I placed an order as a gift, are the prices on the packaging?

• How do I cancel my order?
• I can’t checkout as it’s not working.

• Does the hand stitching on the leather covers make any difference to the durability of the leather? Or is it offered as aesthetics?
• Do you have any retail stores?
• Do you offer repairs on your products?
• What is vegetable tanned leather?

• Can I cancel an order after purchase?
• Do you accept returns?
• How can I make a return or exchange?

• How do I care for my leather journal?

• Do you have any covers for the 5 1/2 x 8 Army green log book?
• Do you have any left handed folios / journals?
• I am wondering if the A5 Leuchtturm 1917 will fit the Scribbles That Matter A5 Dotted Journal?
• I need a cover for a Standard Memorandum from Word Notebooks?
• I use a fatter notebook (approximately 3.5 cm thick from Citrus Books Bindery), and wanted to know if your covers would be able to accommodate my notebook?
• Which size holds a Nanami cross field?

• I’m having an issue with my account / I can’t log in?

• How do I exchange / return an item I ordered on Amazon?

• Can I combine discount codes?
• My code isn’t working. What can I do?

• Do you have a press kit?

• Do you do wholesale?