Shipping

  • How do you ship orders?

    All items are handmade to order and usually dispatched within one week. If your order is more detailed or placed during the holiday season, it may take up to two weeks to complete. Please check the banner at the top of the page for the latest production and shipping updates. We ship worldwide via...

  • Why is my order taking so long?

    Most orders are dispatched within one week. If your order is more complex or placed during the holiday season, it may take up to two weeks. Please check the banner at the top of the page for the most up-to-date shipping time. Once your item has been shipped, you’ll receive a shipping confirmation...

  • When will my order ship?

    Some items are ready for shipment in our workshop, located in Istanbul. In stock items dispatch within 6-7 working days after payment has cleared using our shipping partners, UPS & FedEx. If the item is not in stock, then we will need to make your order. Deliveries to USA addresses will take...

  • Do you ship internationally?

    Yes, we deliver to all international destinations. All items are sent via our shipping partners UPS/FedEx. You may be required to sign for your items upon receipt.

  • How much is shipping?

    Shipping fees are automatically calculated during the checkout process. See your checkout for shipping options. As an example, a small journal's shipping fee starts at US$9.80.

  • I entered the wrong Shipping / Billing address, what do I do?

    Oops! We understand mistakes happen though. Head on over to the Contact Us page and drop us a line with your name, order number and what needs to be changed and we’ll get it taken care of for you ASAP.

  • My order hasn’t shipped yet, can I add an item to it?

    Sorry, we don’t store credit card data (for your security). You’ll have to place a second order for that missing item.

  • Are there any additional costs for delivery? Is the price final?

    Buyers are responsible for customs duties. There are no additional taxes for goods being delivered to the USA. Most countries, except the USA, are subject to VAT (value-added tax) and customs duties. These are the responsibility of the recipient. Since rates vary by country and by what was ordere...

  • Do I get free shipping on international orders over $XX?

    Not at this point in time. But we are working on it.